Privacy Policy
Last updated October 7, 2026 · TUCANDELA WYNWOOD CORP · 2435 N Miami Ave, Miami, FL 33127
This policy explains what information Tucandela Wynwood ("we", "us") collects when you visit tucandelawynwood.club, buy tickets, join a guest list, reserve a table, chat with us or message us on Instagram or WhatsApp, and how we use it. We do not sell your personal information.
What we collect
- Tickets: your name, email and the tickets you buy. Payments are processed by Stripe; we never see or store your full card number.
- Guest list: your name, phone number, the night you sign up for, and optionally your email and date of birth (for birthday perks).
- Table reservations: your name, phone number, email, party size, date and occasion.
- Chat and messages: what you write to our website chat assistant, or to us on Instagram or WhatsApp, and any details you share there (for example your name, phone number or reservation details).
- Email list: your email and name if you subscribe or buy tickets, and whether you open or click our emails.
- Text list: your mobile number if you choose to join our text list, and a record of your consent: when and on which page you joined, the exact wording you agreed to, and your device and IP address.
- Website use: pages you visit, the link or ad that brought you, device and browser type, and general location, collected with cookies and similar technology (see below).
- From partners: if you bought tickets for one of our nights through a ticketing partner, we may receive your name and email from that partner.
How we use it
- To sell and deliver tickets, run the guest list and hold your table.
- To answer your questions and confirm reservations, including through our chat assistant.
- To run our 21+ policy, for example removing anyone under 21 from our marketing lists.
- To send you event news and offers by email. You can unsubscribe at any time with the link in every email.
- To send you event texts, only if you joined our text list (see Text messages).
- To understand which of our marketing works and to improve the website.
- To keep our systems secure and to meet legal, tax and accounting obligations.
Text messages (SMS)
Joining our text list is optional, is for adults 21 and older only, and is never required to buy tickets, join a guest list or reserve a table. If you tick the text-list box, you confirm you are 21 or older and agree that Tucandela Wynwood may send you recurring automated marketing texts about our nights, guest list openings and offers at the number you gave us. Message frequency varies. Message and data rates may apply.
- Stop anytime: reply STOP to any text to cancel, or HELP for help. You can also email [email protected]. We honor opt-outs promptly.
- When we text: only between 8 AM and 8 PM in your time zone.
- Your number stays with us: we do not sell, rent or share your mobile number or your text-list opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the provider that delivers our texts, and only to deliver them.
Who we share it with
We share information only with service providers that help us run the business, and only for that purpose:
- Stripe (payments) · Mailchimp (email) · Google (Analytics and Ads measurement) · Meta (Facebook and Instagram ads measurement, Instagram and WhatsApp messaging) · a text-message delivery provider, only to send our texts
- Cloudflare (website hosting and security) · DigitalOcean (our server) · AI providers that generate chat assistant replies (Anthropic and DeepSeek), which receive the text of your chat messages
We may also disclose information if required by law or to protect the safety of our guests and staff.
Cookies and ads
We use Google Analytics, the Google tag and the Meta Pixel to measure visits and ad results. These tools may set cookies. You can block or delete cookies in your browser settings, and manage ad personalization at Google Ad Settings and in your Facebook or Instagram ad preferences.
How long we keep it
We keep reservation, guest list and chat records for as long as needed to serve you and run our events, and transaction records for as long as tax and accounting rules require. You can ask us to delete your information at any time (see below).
Delete your data
To see, correct or delete the information we hold about you, including data from Instagram or WhatsApp conversations with us, email [email protected] with the subject Delete my data and the email or phone number you used with us.
We will confirm and complete your request within 30 days. We may keep records we are legally required to keep, such as payment records.
Age
Our venue and events are strictly for guests 21 and older. Buying a ticket, joining a guest list or reserving a table online does not verify age: every guest must show a valid government-issued ID at the door, and anyone under 21 will be refused entry. Ticket sales are final, as stated at checkout.
Our email and text lists are for adults 21 and older only, and joining the text list requires confirming you are 21 or older. If we learn that someone under 21 is on one of our marketing lists, we remove them. This website is not directed to children, and we do not knowingly collect information from children under 13. If you believe a minor has given us information, email [email protected] and we will delete it.
Security
We protect your information with access controls, encrypted connections and trusted providers. No system is perfectly secure, so please contact us right away if you think your information has been misused.
Changes and contact
We may update this policy and will change the date above when we do. Questions: [email protected] · TUCANDELA WYNWOOD CORP, 2435 N Miami Ave, Miami, FL 33127.